Zoho Assist review

Zoho Assist splits its pricing into two families. Remote Support plans are priced per technician, and each technician can run unlimited ad hoc sessions to any computer, with 2, 4 or 6 concurrent sessions depending on tier. Unattended Access plans are priced per 25 computers and allow unlimited technicians, which fits IT teams that look after a fixed fleet rather than answer outside requests. The Standard tier already includes file transfer, multi-monitor navigation, reboot and reconnect, and integrations with Zendesk, ServiceNow, Freshservice, Freshdesk and Jira. Professional adds mobile device support, scheduled sessions and rebranding, and Enterprise adds session recording, remote script execution, diagnostic tools, departments and a service queue. A permanent free plan covers basic needs, and there is a 15-day trial with no card. The page we reached showed euro prices, so we have marked USD pricing as pending. Feature for feature, Zoho Assist is one of the cheapest paid support tools on this list.

Who it is for

Budget-conscious support teams, especially those already using Zoho Desk or another Zoho app.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Remote Support plans allow unlimited ad hoc sessions per technician
• Unattended Access plans are sold in blocks of 25 computers with unlimited technicians
• Integrations with Zendesk, ServiceNow, Freshservice, Freshdesk and Jira
• Session recording, remote script execution and diagnostic tools on higher tiers
• Mobile and IoT device support on Professional

Strengths and weaknesses

• Strength: Permanent free plan for basic support
• Strength: Separate plans for on-demand support and unattended fleets
• Strength: 15-day free trial without a credit card
• Weakness: Session recording needs Enterprise for remote support or Professional for unattended access
• Weakness: Concurrent sessions are capped at 2, 4 or 6 by plan
• Weakness: We could not confirm USD prices from our location

Key facts

• Free plan: Yes
• Free trial: 15 days, no credit card
• Concurrent sessions: 2, 4 or 6 per technician by plan
• Unattended pricing unit: 25 unattended computers

Where it ranks

Zoho Assist is No. 4 in our Best Remote Access Software verdict.