ConnectWise ScreenConnect review

ScreenConnect is licensed by concurrent technician rather than by named user, which suits shift-based help desks where several people share a seat. The Standard plan costs $47 per concurrent tech per month billed annually and includes unlimited unattended access agents, up to three sessions per technician, session recording, VoIP audio and Backstage, a hidden session that lets a technician run a command line or check processes without taking over the user's screen. Premium, at $57, raises the session limit to 10 and adds video auditing, a remote diagnostics toolkit and remote camera sharing. Security controls are thorough: AES-256 encryption, two-factor authentication, brute force prevention, and SSO through LDAP, SAML and OAuth. The cheaper One plan at $30 is really for individuals, with a single session and 10 unattended agents. ScreenConnect costs more than Splashtop for a small team, but it gives each technician more parallel sessions and tighter links to ConnectWise PSA and Automate.

Who it is for

Help desks and MSPs that run many sessions per technician and want deep in-session tools.

Price

One $30 per month billed annually (1 session, 10 unattended agents); Standard $47 and Premium $57 per concurrent tech per month billed annually; $62 and $72 billed monthly.

One Ideal for individual use with a small number of machines $ USD 30 per month / billed annually
Quoted from the vendor pricing page on November 10, 2026.

Key features

• Backstage mode, remote command line and Wake-on-LAN from the Standard plan
• Unlimited unattended access agents on Standard and Premium
• Up to 3 sessions per technician on Standard and 10 on Premium
• Video auditing, remote diagnostics toolkit and remote camera sharing on Premium
• Integrations with ConnectWise PSA, ConnectWise Automate, Zendesk, FreshDesk and Acronis

Strengths and weaknesses

• Strength: Unlimited unattended agents on team plans
• Strength: Several sessions per technician at once
• Strength: Sessions can take control of UAC prompts, plus SSO through LDAP, SAML and OAuth
• Weakness: Team plans start at $47 per concurrent tech, higher than Splashtop SOS
• Weakness: The $30 One plan is limited to one session and 10 unattended agents
• Weakness: Privileged access management is reserved for the Enterprise tier

Key facts

• Cheapest plan: One, $30 per month billed annually
• Team plans: $47 or $57 per concurrent tech per month, billed annually
• Unattended agents: 10 on One, unlimited on Standard and Premium
• Sessions per tech: 1, 3 or 10 depending on plan

Where it ranks

ConnectWise ScreenConnect is No. 2 in our Best Remote Access Software verdict.