Topic

AI tools

Writing, image, meeting and chat assistants.

Verdicts

Best AI Writing Tools
Claude is our top pick for most writers: the free plan is usable and Pro costs $17 per month billed annually or $20 monthly. ChatGPT is the closest alternative, with Go at $8 per month and Plus at $20 per month in the US, Grammarly at $12 per member per month billed annually is the best editor, and Wordtune is the cheapest paid option at $4.89 per month billed annually.
1. 1. Claude9.1
2. 2. ChatGPT9.0
3. 3. Grammarly8.8

AI Writing Statistics
About half of U.S. adults now use AI chatbots and 44% use ChatGPT, according to Pew Research Center's 2026 survey. Writing is the top work task on ChatGPT at 40% of work-related messages, per an NBER working paper, and ACSI rates AI platforms at 73 out of 100 for satisfaction, with Google Gemini on top at 76.
AI Customer Service Statistics
Service teams estimate AI already handles 30% of cases and expect 50% by 2027, according to Salesforce's 2025 State of Service survey, and Five9 found 92% of organizations had implemented or piloted AI in customer service in 2026. Returns lag: Gartner found only 24% of service leaders could show positive financial returns from AI, and only 7% of customers used a company chatbot in their most recent service interaction.