Review · Software & SaaS
TeamViewer review
One of the most widely deployed remote access and support tools, with plans that scale from individual remote access to business, premium and enterprise support.
By the KeenVerdict research desk · Updated November 10, 2026
- Features (40%)
- 9.0
- Ease of use (30%)
- 8.6
- Value (30%)
- 7.4
TeamViewer is the name many IT staff already know, and its plans reflect a wide product. The entry Remote Access plan covers unattended access to 3 devices for one user, while TeamViewer Business raises that to 200 managed devices with one licensed user, one concurrent connection and up to three parallel sessions in tabs. Plans include remote printing, file transfer, session recording, side switching and custom branding, and TeamViewer lists a 30-day free trial on Business. Most of the IT management depth comes through add-ons: asset management, endpoint protection, device monitoring with custom policies and remote scripts, augmented reality support with Assist AR Lite, and mobile device management. Integrations include Microsoft Intune, ServiceNow, Freshworks, Jira, Salesforce, Slack and Microsoft Teams. The trade-off is cost per technician, because base plans license a single user and channel, and mobile support costs extra. The page we reached showed zloty prices only, so USD pricing is pending.
Who it is for
Teams that need broad platform support, AI features and a large catalog of IT add-ons.
Price
See vendor pricing (USD check pending).
US price check pending. See the vendor pricing page.
Key features
- Business plan covers unattended access to up to 200 devices for one licensed user
- Up to 3 parallel sessions per channel in tabs
- Remote printing, file transfer, session recording and side switching
- Add-ons for asset management, endpoint protection, device monitoring, Assist AR Lite and mobile device management
- Integrations listed with Microsoft Intune, ServiceNow, Freshworks, Jira, Salesforce, Slack and Microsoft Teams
Strengths and weaknesses
- Strength: 30-day free trial on business plans
- Strength: Large add-on catalog for monitoring, security and MDM
- Strength: Phone support in 33 languages
- Weakness: Base plans include one licensed user and one concurrent connection
- Weakness: Mobile device support is an add-on
- Weakness: We could not confirm USD prices from our location
Key facts
- Free trial: 30 days on Business
- Business plan devices: Up to 200 unattended devices
- Users on base plans: 1 licensed user, 1 concurrent connection
- Phone support: 33 languages
Where it ranks
TeamViewer is No. 5 in our Best Remote Access Software verdict.
Alternatives we scored
Visit teamviewer.com · Questions or corrections: editorial@keenverdict.com