RemotePC HelpDesk review

RemotePC HelpDesk is the support side of IDrive's RemotePC line, separate from the plans people use to reach their own computers. It starts at $99.50 per technician per year, about $8.29 a month, and RemotePC was advertising a first-year price of $9.95 when we checked. Each technician can connect to unlimited computers. Sessions start from an email invite or a session code, and technicians get in-session chat, multi-monitor access, file receipt, the option to lock the computer and frame rates RemotePC says approach 60 FPS on desktop. It also supports remote control of iOS and Android devices, scheduled sessions and screen sharing for demos. Security covers TLS v1.2, AES-256 and an emailed one-time code for two-factor sign-in, and integrations exist for Freshdesk, Freshservice, Jira and Zendesk. What it lacks is the admin depth of the leaders: there are no published scripting, background or privileged access tools, and unattended fleets need a separate RemotePC plan.

Who it is for

Small help desks and solo IT contractors who want the cheapest on-demand support license.

Price

From $99.50 per technician per year (about $8.29 a month) with unlimited computers; first-year promotional price $9.95; 7-day free trial.

Starts at $99.50 /year $9.95 First year 1 Technician, Unlimited computers
Quoted from the vendor pricing page on November 10, 2026.

Key features

• Ad hoc sessions started from an email invite or session code
• Remote control of iOS and Android devices
• Scheduled sessions and screen sharing to the customer
• TLS v1.2 and AES-256 encryption with email-based two-factor sign-in
• Integrations with Freshdesk, Freshservice, Jira and Zendesk

Strengths and weaknesses

• Strength: Lowest per-technician price on this list
• Strength: Unlimited computers per technician
• Strength: 7-day free trial without a credit card
• Weakness: Focused on on-demand support, so unattended access needs a separate RemotePC plan
• Weakness: Fewer admin controls and scripting tools than ScreenConnect or BeyondTrust
• Weakness: Steep first-year discounts mean renewal prices are higher

Key facts

• Price: $99.50 per technician per year
• Computers: Unlimited
• Free trial: 7 days, no credit card
• Encryption: TLS v1.2 and AES-256

Where it ranks

RemotePC HelpDesk is No. 6 in our Best Remote Access Software verdict.