Olark review

Olark has sold live chat since 2009 and keeps its pricing simple. Human-only live chat is $29 per agent per month and includes a shared console with visitor location, pages viewed and visit history, saved responses, agent groups, routing rules, chat limits, custom pre-chat and offline forms, chatbox branding and email follow-up. The Standard AI Website Agent costs $400 a month billed annually, includes one human seat and has no conversation cap; it trains on your site, qualifies leads in conversation and hands off to a person in the same thread. Proactive triggers can use pages viewed, time on site, scroll depth, return visits and UTM source. CRM integrations include HubSpot and Salesforce. The human tier is fairly basic next to Text or Crisp, and the jump to $400 for AI only pays off for sites with steady lead traffic.

Who it is for

Lead-focused teams that want simple human chat, or a flat-priced AI agent with no usage bills.

Price

Live chat $29 per agent per month; Standard AI Website Agent $400 per month billed annually with one seat.

human-only live chat is $29/agent/month, the same product our customers have trusted since 2009.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Shared console with visitor location, pages viewed and visit history
• Saved responses, agent groups, routing rules and chat limits
• Custom pre-chat and offline forms and chatbox branding
• AI Website Agent with lead qualification and same-thread human handoff
• Integrations with HubSpot, Salesforce, WordPress, Shopify and BigCommerce

Strengths and weaknesses

• Strength: AI agent priced flat with unlimited conversations
• Strength: Proactive triggers on UTM source, scroll depth and return visits
• Strength: WCAG 2.1 AA certified chatbox on Olark Classic
• Weakness: No free plan
• Weakness: AI agent costs $400 a month, a big step from human-only chat
• Weakness: WhatsApp, SMS and chat ratings are Olark Classic features

Key facts

• Free trial: 14 days, no credit card
• AI Website Agent: $400 per month billed annually
• Extra seats with AI: $29 per agent per month

Where it ranks

Olark is No. 10 in our Best Live Chat Software verdict.