Freshchat review

Freshchat has one of the most generous free plans here: up to 10 agents with a chat widget for web and mobile apps, a shared inbox, connected email and roles and permissions. Growth, at $19 per agent per month billed annually, adds social media messengers, text messaging, reporting and dashboards, and the Freddy AI Agent at $49 per 100 sessions. Pro, at $49, brings multilingual conversations, custom dashboards, intelligent routing, multiple SLA policies and an agent availability dashboard, with Freddy AI Copilot available for $29 per agent. Enterprise, at $79, adds skill-based routing and audit logs. Day passes from $2 help teams with part-time or seasonal agents. The weak spot is how costs stack: seats, AI sessions and Copilot are all billed separately, so a team using AI heavily should model the full bill rather than the seat price alone.

Who it is for

Support teams that want a free chat widget for a large team now and AI and social channels later.

Price

Free plan for up to 10 agents; Growth $19 per agent per month billed annually; Pro $49; Enterprise $79.

$19 /agent/month, billed annually Expand support across channels, with AI Growth
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Chat widget for web and mobile apps with a shared inbox
• Freddy AI Agent on Growth at $49 per 100 sessions
• Social media messengers and text messaging on Growth
• Intelligent routing, multiple SLA policies and custom dashboards on Pro
• Skill-based routing and audit logs on Enterprise

Strengths and weaknesses

• Strength: Free plan for up to 10 agents
• Strength: Day passes for occasional agents from $2
• Strength: 14-day trial gives access to the Enterprise plan
• Weakness: AI Agent sessions are billed on top of the seat price
• Weakness: Freddy AI Copilot is a $29 per agent add-on
• Weakness: Routing and SLA policies need Pro at $49

Key facts

• Free plan: Yes, up to 10 agents
• Paid tiers: Growth, Pro, Enterprise
• AI Agent sessions: $49 per 100

Where it ranks

Freshchat is No. 4 in our Best Live Chat Software verdict.