LiveChat (Text) review

LiveChat has moved new customers to Text, which the vendor describes as the next product from the team behind LiveChat; existing LiveChat customers keep their plans. Essential, at $19 per user per month billed annually, covers the chat widget and an omnichannel inbox with ticketing, selling through Shopify, 50 tracked live visitors, three proactive campaigns, workflow automation and one AI Agent with 10 AI resolutions. Growth, at $79, adds chat supervision and takeover, shared canned responses, unlimited chat history, 400 tracked visitors, 30 campaigns, team reports, chat topic insights, 10 AI Agents and 200 resolutions. Extra resolutions cost $49.50 per 50. The product leans clearly toward sales, with revenue tracking and Shopify selling built in. The catch is cost: per-user pricing adds up, and the most useful team features sit on Growth.

Who it is for

Sales-minded support teams and online stores that want chat to bring in revenue and can pay per seat.

Price

Essential $19 per user per month billed annually; Growth $79; Enterprise custom.

Essential For small teams earning their first revenue from chat. $19 per user / month Billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Omnichannel inbox and ticketing system
• Selling through Shopify, plus WooCommerce, WordPress and Webflow integrations
• Proactive campaigns and workflow automation
• AI Agent with custom skills, AI Copilot and reply suggestions
• Chat supervision, takeover and team performance reports on Growth

Strengths and weaknesses

• Strength: 14-day trial on Essential and Growth with no credit card
• Strength: Multiple website support on every plan
• Strength: Desktop apps for macOS and Windows plus an MCP server
• Weakness: No free plan
• Weakness: Essential tracks only 50 live visitors and includes 10 AI resolutions
• Weakness: Growth jumps to $79 per user

Key facts

• Free trial: 14 days, no credit card
• AI resolutions included: 10 on Essential, 200 on Growth per month
• Extra AI resolutions: $49.50 per 50

Where it ranks

LiveChat (Text) is No. 2 in our Best Live Chat Software verdict.