Tidio review

Tidio started as a live chat widget and is now a small help desk with AI on top, and it is well suited to stores where most questions come through chat. Pricing is set by billable conversations, meaning conversations a human agent replies to, rather than by seat, and the Free, Starter and Growth plans each include ten seats. The free plan covers 50 billable conversations a month. Starter costs $24.17 a month on annual billing for 100 conversations, with live chat, ticketing, a live visitors list and operating hours, and Growth starts at $49.17 with automatic assignment, macros and advanced analytics. The Shopify integration is the main reason it belongs here: agents see cart contents and shopping history, and can cancel orders, issue refunds or change shipping addresses from the inbox. The Lyro AI Agent gets 50 free conversations, then needs its own quota. Ticketing automations wait until Plus at $300 a month, so it is a weaker fit for email-heavy teams.

Who it is for

Small Shopify stores where live chat is the main channel and budgets are tight.

Price

Free plan with 50 conversations; Starter $24.17 per month billed annually for 100 conversations; Growth from $49.17.

Starter Handle all customer conversations in one tool. Reply faster with smarter features. $ 24.17 /mo.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Cancel orders, offer refunds and change shipping addresses from the inbox through the Shopify integration
• See cart contents and shopping history during a chat
• Live chat, ticketing and email management
• Lyro AI Agent with the first 50 conversations free
• Flows for proactive chat automation

Strengths and weaknesses

• Strength: Free plan with 50 billable conversations a month
• Strength: Seats are not the pricing unit; plans include up to 10
• Strength: Only conversations a human answers count as billable
• Weakness: Lyro AI conversations are bought as a separate quota
• Weakness: Ticketing automations are on the Plus plan from $300 a month
• Weakness: Starter includes only 100 billable conversations

Key facts

• Free plan: Yes, 50 billable conversations a month
• Seats: 10 on Free, Starter and Growth
• Free trial: 7 days

Where it ranks

Tidio is No. 6 in our Best Help Desk Software for Ecommerce verdict and No. 1 in Best Live Chat Software.