Re:amaze review

Re:amaze packs a lot into its entry tier for online stores. Basic, at $29 per team member per month or $26.10 on annual billing, includes unlimited email inboxes, live chat, social media channels, a public and internal FAQ, workflow macros, chatbots and proactive Cues messages. The Order Bot handles order questions in the chat widget, and Re:amaze offers Shopify and BigCommerce integrations. A Starter option charges $59 a month flat for unlimited team members, capped at 500 responded conversations, which suits small teams with many part-time helpers. Pro, at $49, adds multiple brands in one account, live site visitor view, SMS and voice, and a status page. Plus, at $69, brings live screen sharing, departments, staff shifts, CSAT ratings and in-chat video calls. The AI Agent includes 5 to 20 resolutions per user each month depending on plan, then $0.85 each. It lacks the order editing depth of Gorgias, but it is good value for chat-heavy stores.

Who it is for

Shopify and BigCommerce stores that want chat, bots and a help center in one affordable tool.

Price

Basic $29 per team member per month, $26.10 billed annually; Starter $59 flat for unlimited members up to 500 conversations.

Basic $29 per Team Member per Month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Unlimited email inboxes and social media channels on every plan
• Live chat with Order Bot and Welcome Bot
• Public and internal FAQ center
• Multiple brands, SMS and voice channels on Pro
• Re:amaze AI Agent with included resolutions per user

Strengths and weaknesses

• Strength: Starter plan covers unlimited team members for $59 a month
• Strength: Order Bot and FAQ are included from Basic
• Strength: No contracts, billed month to month
• Weakness: Multiple brands and SMS need Pro at $49 per member
• Weakness: Included AI resolutions are small, 5 per user per month on Basic
• Weakness: Video calls and CSAT ratings sit on the $69 Plus plan

Key facts

• Free trial: 14 days with all Plus features
• AI Agent overage: $0.85 per additional resolution
• Flat plan: Starter $59 a month, 500 responded conversations

Where it ranks

Re:amaze is No. 4 in our Best Help Desk Software for Ecommerce verdict.