Gorgias review

Gorgias is built for online stores and prices like it. Instead of charging per agent, it charges by monthly tickets, so a brand can add seasonal staff without adding seats. The Starter helpdesk costs $10 per month for 50 tickets and three user seats, with $0.40 for each extra ticket, and the pricing page bundles it with the AI Agent for $40. Basic, at $77 per month billed annually with the AI Agent, covers 300 tickets, and higher plans allow up to 500 seats. The AI Agent is billed by automated interaction, with $1.50 per interaction past the included amount. Pro adds revenue analytics, which shows how support conversations affect sales. The model favors stores with many agents and modest volume. A busy brand with thousands of tickets pays more than it would on a per-seat tool, and non-ecommerce teams get little from the order-focused features. For a Shopify brand starting out, it is the obvious first choice.

Who it is for

Shopify and online store brands that want support tied to order data.

Price

Starter helpdesk $10 per month for 50 tickets, billed monthly ($40 with the AI Agent bundle); Basic $77 per month billed annually for 300 tickets with AI Agent.

Included 50 tickets / month 30 automated interactions Helpdesk $10/mo Then a $0.40 per-ticket fee past your limit.
Quoted from the vendor pricing page on November 4, 2026.

Key features

• Ticket-based pricing with no per-agent fee on larger plans
• AI Agent on every plan, billed per automated interaction past the included amount
• Revenue analytics on Pro
• Overage at $0.40 per ticket on Starter
• Up to 500 user seats on Basic and above

Strengths and weaknesses

• Strength: Cheapest paid entry on this list at $10 per month
• Strength: Pricing does not grow with agent count
• Strength: Free trial, with no credit card required on Basic and above
• Weakness: Starter caps you at 50 tickets and 3 user seats
• Weakness: Costs climb with ticket volume and AI interactions
• Weakness: Narrow focus on ecommerce

Key facts

• Starter tickets: 50 a month
• Starter seats: 3
• AI Agent overage: $1.50 per automated interaction

Where it ranks

Gorgias is No. 9 in our Best Help Desk Software verdict.