eDesk review

eDesk is built for merchants who sell in many places at once. It connects Shopify, BigCommerce, Magento, WooCommerce, PrestaShop and Shopware stores along with Amazon, eBay, Walmart, Mirakl, Cdiscount and Kaufland, so marketplace buyer messages and web store emails share one inbox with the order attached. Essential costs $45 per agent per month on annual billing or $55 monthly and covers one store or marketplace with email, live chat, social messaging and rule-based automations. Growth, at $99, raises the limit to five connections and adds performance reporting and CSAT surveys, while Professional at $129 allows ten. Every plan includes the AI Agent, charged $0.99 per outcome and once per ticket, only when it replies or takes an action such as a return or cancellation. Add-ons include AI Assist at $39 per agent and Translate at $21. The main catch is the connection cap: a seller on Amazon, eBay and Shopify needs Growth, which is a steep step up from Essential.

Who it is for

Sellers on Amazon, eBay, Walmart and other marketplaces who also run their own web store.

Price

Essential $45 per agent per month billed annually, $55 monthly; Growth $99; Professional $129; AI Agent $0.99 per outcome.

For small teams getting started with AI-powered support $45 $55 per agent / month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Connects Shopify, BigCommerce, Magento, WooCommerce, Amazon, eBay, Walmart, Mirakl, Kaufland and more
• Shared team inbox for email, live chat and social channels
• AI Agent included on every plan, charged $0.99 per outcome
• Pre-sales prioritization of buying questions
• Add-ons for AI Assist, Translate and review requests

Strengths and weaknesses

• Strength: Strongest marketplace coverage on this list
• Strength: AI Agent charges once per ticket, only when it answers or acts
• Strength: 14-day full-feature free trial with no credit card
• Weakness: Essential connects only 1 online store or marketplace
• Weakness: Per-agent price is higher than Help Scout or Zendesk entry plans
• Weakness: Translation and AI drafting are paid add-ons

Key facts

• Store connections: 1 on Essential, 5 on Growth, 10 on Professional
• AI Agent: $0.99 per outcome
• Integrations: 300+, per eDesk

Where it ranks

eDesk is No. 3 in our Best Help Desk Software for Ecommerce verdict.