Crisp review

Crisp prices by workspace, not by agent, which makes it cheap for teams of four to ten. The free plan covers the website widget, a shared inbox, mobile apps, contact forms and ecommerce integrations with Shopify, Adobe, WooCommerce and Prestashop for two seats. Mini, at $45 a month, adds a shared email inbox, four seats, $5 of AI credits, shortcuts, chat triggers, private notes and unlimited data retention. Essentials, at $95, is where most teams will land: 10 seats, $25 of AI credits, an omnichannel inbox with WhatsApp Business, Instagram DMs and SMS, a workflow builder, an AI chatbot, a knowledge base, analytics and routing rules. Plus, at $295, adds the AI-first suite, ticketing, 100+ integrations and white labelling. The flat pricing is the draw; the tradeoff is that AI usage runs on credits that a busy site can use up.

Who it is for

Small and growing teams that want flat pricing with several seats included, rather than paying per agent.

Price

Free plan with 2 seats; Mini $45 per month per workspace; Essentials $95; Plus $295.

Mini For early-stage companies who want to improve their customer service. $ 45 Per month, per workspace
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Website chat widget, shared inbox, mobile apps and chat SDKs
• Ecommerce sync with Shopify, Adobe, WooCommerce and Prestashop
• Chat triggers, shortcuts and private notes on Mini
• Omnichannel inbox with WhatsApp Business, Instagram DMs and SMS on Essentials
• Knowledge base, workflow builder and routing rules on Essentials

Strengths and weaknesses

• Strength: Free plan with 2 seats
• Strength: Mini includes 4 seats and Essentials 10 for a flat fee
• Strength: 50% discount for nonprofits and students
• Weakness: Free plan includes no AI credits
• Weakness: Omnichannel inbox and knowledge base need Essentials at $95
• Weakness: Removing the Crisp watermark needs Plus at $295

Key facts

• Free plan: Yes, 2 seats
• Seats included: 4 on Mini, 10 on Essentials, 20+ on Plus
• Free trial: 14 days on any plan, no card

Where it ranks

Crisp is No. 3 in our Best Live Chat Software verdict.