HubSpot Live Chat review

HubSpot's chat is the natural choice for teams whose sales and marketing already run on HubSpot. The live chat tool is integrated with a no-code chatbot builder that can qualify leads, book meetings and answer common questions, and it is available for free. Every conversation lands in a universal inbox on the free CRM, so agents see the contact's history and can take notes, send emails, make calls, schedule tasks and create tickets from the same screen. Targeted welcome messages can differ by page or segment, office hours tell visitors when someone is around, and email capture keeps missed chats from going cold. The free plan covers up to two users; Starter, Professional and Enterprise add seats, AI agents and the full help desk. The pricing page shows only euros from our location, so check the US price on HubSpot's site.

Who it is for

Teams already on HubSpot, or that want every chat saved to a free CRM record.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Live chat built into the free CRM with a universal conversations inbox
• No-code chatbot builder to qualify leads, book meetings and answer questions
• Targeted welcome messages for different pages or audience segments
• Slack integration and mobile app for replying on the go
• Chat office hours and email capture for missed chats

Strengths and weaknesses

• Strength: Chat and chatbots available on the free plan
• Strength: Each chat is stored against the contact in the CRM
• Strength: Reply from Slack or the HubSpot mobile app
• Weakness: Free plan is limited to 2 users
• Weakness: Help Desk and the Customer agent sit on Professional
• Weakness: US dollar pricing could not be confirmed from our location

Key facts

• Free plan: Yes, up to 2 users
• Paid tiers: Starter, Professional, Enterprise
• Chatbot builder: Free, no coding required

Where it ranks

HubSpot Live Chat is No. 7 in our Best Live Chat Software verdict.