AnyDesk review

AnyDesk prices its team plans by concurrent connection. Standard starts with one connection, scales to 20 with add-ons, supports up to 20 users and includes 500 managed devices for unattended access plus unlimited interactive connections. It also covers session recording, privacy mode, file transfer, a custom-branded client and the mobile device platform. Advanced, which AnyDesk pitches at IT and technical support, starts with two connections, supports up to 100 users and 1,000 managed devices, and adds a command-line interface, MSI mass deployment, Windows Group Policy and live phone support. Ultimate is quote only and adds SSO, a custom namespace, a remote support module, CRM and ITSM integrations, and the choice of cloud or on-premises hosting. The concurrent connection model can get expensive when several technicians work at once, and SSO sits on the top tier only. The pricing page we reached showed zloty, so USD pricing is pending.

Who it is for

Small IT and support teams that want fast connections and an on-premises option at the top tier.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Standard includes 500 managed devices for unattended access and up to 20 users
• Advanced includes 1,000 managed devices, command-line interface, MSI mass deployment and Windows Group Policy
• Unlimited interactive connections to users and devices on team plans
• Session recording, privacy mode, file transfer and Wake-on-LAN
• Ultimate adds SSO, custom namespace, a remote support module and cloud or on-premises hosting

Strengths and weaknesses

• Strength: Generous managed device allowances from the Standard plan
• Strength: Custom-branded client on team plans
• Strength: On-premises hosting available on Ultimate
• Weakness: Standard is limited to one concurrent connection
• Weakness: SSO and ITSM integrations are reserved for the quote-only Ultimate plan
• Weakness: We could not confirm USD prices from our location

Key facts

• Managed devices: 500 on Standard, 1,000 on Advanced, 2,000 on Ultimate
• Concurrent connections: 1 on Standard, 2 on Advanced
• Team size: Up to 20 users on Standard, 100 on Advanced
• Hosting: Cloud, on-premises on Ultimate

Where it ranks

AnyDesk is No. 7 in our Best Remote Access Software verdict.