Zoho Survey review

Zoho Survey is a budget survey tool with a clear plan ladder. Every plan, including Free, allows unlimited surveys and unlimited collectors per survey. The Free plan caps each survey at 10 questions and 100 responses, while Basic removes the question cap and allows up to 12,000 responses per survey a year. Plus, Pro and Enterprise allow 3,000, 5,000 and 7,000 responses per survey each month with no annual cap. Zoho lists over 250 templates in 10 categories, and discounts cover nonprofits, students, who get Plus for free, and educators, who get 50% off. Businesses already on Zoho apps will find it a natural fit. The pricing page showed only euro and pound prices from our location, so we marked the USD check as pending. It lacks the panels and advanced research analysis of QuestionPro, Alchemer or Qualtrics, but covers routine customer and employee surveys at a low cost.

Who it is for

Small businesses, especially Zoho users, that want a low-cost survey tool with unlimited surveys.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Free plan with unlimited surveys, 10 questions per survey and 100 responses per survey
• Unlimited surveys and collectors on every plan
• Over 250 survey templates in 10 categories
• Five tiers: Free, Basic, Plus, Pro and Enterprise
• Students get the Plus plan free and educators get 50% off

Strengths and weaknesses

• Strength: Low entry price for a paid plan
• Strength: Unlimited annual responses per survey from Plus up
• Strength: Discounts for nonprofits, students and educators
• Weakness: Free plan caps surveys at 10 questions and 100 responses
• Weakness: Basic is limited to 12,000 responses per survey a year
• Weakness: USD prices were not shown to us, so costs need checking

Key facts

• Free plan: Yes, 10 questions and 100 responses per survey
• Paid plans: Basic, Plus, Pro, Enterprise
• Templates: 250+ in 10 categories
• Education: Plus free for students, 50% off for educators

Where it ranks

Zoho Survey is No. 8 in our Best Survey Software verdict.