SurveySparrow review

SurveySparrow combines a survey builder with customer experience tools for NPS, CSAT and CES. The forever free plan gives 75 responses per quarter, 3 active surveys and 10 questions per survey. Basic, at $19 per month billed yearly, gives one user 2,500 responses a year with email distribution, partial responses, display and skip logic and Slack plus 5+ integrations. Starter at $39 adds survey translation, surveys embedded in email and HubSpot plus 10+ integrations with 15,000 responses a year. Business at $79 adds 3 users, custom branding, advanced question types, workflows, webhooks and respondent location tracking with 36,000 responses a year. Enterprise adds auto translation into 130+ languages, key driver analysis and HIPAA compliance. The 14-day trial covers Business features without a credit card, though it is limited to 50 responses. Extra users at $49 each per month make it pricier for larger teams, and branding sits behind Business.

Who it is for

Small teams that want conversational surveys plus NPS and CSAT tools at a low entry price.

Price

Forever free plan; Basic from $19 per month billed yearly.

Basic For students, freelancers, and personal projects $ 19 Per month
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Forever free plan with 75 responses per quarter and 3 active surveys
• Basic includes 2,500 responses a year, display and skip logic and partial responses
• Starter adds survey translation and surveys embedded in email
• Business adds custom branding, advanced question types, workflows and webhooks
• CX surveys for NPS, CSAT and CES

Strengths and weaknesses

• Strength: Low entry price for a paid survey plan
• Strength: 14-day trial of Business features without a credit card
• Strength: 50% off for students and 15% off for NGOs
• Weakness: Free plan caps surveys at 10 questions
• Weakness: Custom branding starts on Business at $79 per month billed yearly
• Weakness: Extra users cost $49 per user per month

Key facts

• Free plan: Yes, 75 responses per quarter, 3 active surveys
• Paid plans: Basic, Starter, Business, Enterprise
• Yearly responses: 2,500 on Basic, 15,000 on Starter, 36,000 on Business
• Free trial: 14 days of Business features, up to 50 responses

Where it ranks

SurveySparrow is No. 6 in our Best Survey Software verdict.