Review · AI tools
Fathom review
An AI notetaker with unlimited free recordings, instant summaries and team workspaces for sales and customer teams.
By the KeenVerdict research desk · Updated November 9, 2026
- Features (40%)
- 8.7
- Ease of use (30%)
- 9.2
- Value (30%)
- 8.8
Fathom is the easiest way to start recording meetings because its free plan has no recording limit: unlimited recordings, transcriptions, instant AI summaries, clips and search. AI action items and Ask Fathom are capped on Free, so teams that rely on follow-ups will move to a paid plan. Team costs $15 per user per month billed annually with a two user minimum and adds a shared workspace with folders, comments and playlists, trackers that flag moments such as competitor mentions, and team security controls with a standard BAA for HIPAA. Business at $25 per user adds CRM field sync, a deal view that gathers every call on a deal, and coaching scorecards. Fathom offers bot-free capture in beta on Mac alongside the usual meeting bot, and it connects to Claude, ChatGPT, Zapier, HubSpot and Salesforce. The main tradeoff is that the best sales features sit on Business, which costs more than Fireflies Business.
Who it is for
Teams that want generous free recording and fast call summaries, with CRM sync on higher plans.
Price
Free plan; Team from $15 per user per month billed annually, 2 user minimum.
Team $ 19 $15 $19 /month / per user (2 user min)
Quoted from the vendor pricing page on November 9, 2026.
Key features
- Unlimited recordings and transcriptions on the free plan
- Bot-free capture in beta for Mac, or bot capture
- Over 15 summary templates including BANT and Sandler
- Ask Fathom chat within a call or across team calls
- CRM field sync, deal view and coaching metrics on Business
Strengths and weaknesses
- Strength: Free plan has no recording cap
- Strength: Summaries arrive right after the call
- Strength: Standard BAA for HIPAA from the Team plan
- Weakness: AI action items are limited on the free plan
- Weakness: Team plans need at least 2 users
- Weakness: CRM field sync requires Business at $25 per user
Key facts
- Free plan: Yes, unlimited recordings and transcriptions
- Plans: Free, Premium, Team, Business, Enterprise
- Templates: 15+ meeting summary templates
- Guarantee: 90 day guarantee on paid plans
Where it ranks
Fathom is No. 2 in our Best AI Meeting Assistants verdict.
Alternatives we scored
- Fireflies.ai9.0
- Otter.ai8.7
- tl;dv8.5
- Read AI8.4
Visit fathom.ai · Questions or corrections: editorial@keenverdict.com