Alchemer review

Alchemer sits between general survey tools and enterprise research suites. Alchemer Survey includes an AI Survey Builder that turns a plain-language description into a draft in about a minute, and AI Smart Question asks follow-ups based on each response. Plans are split into Individual and Small Teams for 1 to 3 users and a Business Platform for larger teams, and each seat is a Collaborator, Professional or Full Access license. All three include unlimited surveys and questions, custom branding, survey logic, email campaigns, file upload questions and raw data exports, with 75,000, 100,000 or 125,000 annual responses per account. Professional adds phone support, advanced logic and offline or kiosk mode, while Full Access adds SPSS reports, advanced analysis and market research questions. Alchemer says exceeding limits does not bring overage charges. The plans page does not publish prices, so cost needs a sales conversation or trial, and there is no free plan.

Who it is for

Mid-size research and CX teams that want advanced logic, SPSS exports and phone support.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• AI Survey Builder that drafts a survey from a plain-language description
• AI Smart Question for automatic follow-up questions
• Collaborator, Professional and Full Access user licenses
• 75,000 to 125,000 annual responses per account by license
• Advanced data reports in SPSS and offline or kiosk mode

Strengths and weaknesses

• Strength: Unlimited surveys and questions on every license
• Strength: Phone support on Professional and Full Access
• Strength: No overage charges for exceeding response limits
• Weakness: No free plan, only a free trial
• Weakness: Prices are not shown on the plans page
• Weakness: SPSS reports and advanced analysis need Full Access

Key facts

• Free plan: No
• License types: Collaborator, Professional, Full Access
• Annual responses: 75,000, 100,000 or 125,000 per account
• Customers: 11,000+ companies

Where it ranks

Alchemer is No. 10 in our Best Survey Software verdict.