ServiceTitan review

ServiceTitan is the heavyweight in this group. Its three packages, Starter, Essentials and The Works, all include dispatching, scheduling, call booking, invoicing, a price book, mobile estimates, payroll management, advanced reporting, commission tracking and customizable memberships, with The Works adding configurable payroll. The dispatch board supports drag-and-drop scheduling, schedule optimization, route planning, two-click calls and mass texts to technicians, automated customer job confirmations by text, adjustable capacity planning to avoid overbooking and multi-day jobs with several technicians. Optional Pro products add an AI virtual agent, marketing, a contact center, fleet tracking and pricing tools. Pricing is per technician and only available by quote, so we could not verify a starting price. For a 3-person shop this is more system than needed and likely more cost; for a 30-technician HVAC company with a call center and a membership base, it covers ground that the lighter tools here do not.

Who it is for

Established HVAC, plumbing and electrical companies with call centers, many technicians and membership programs.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Drag-and-drop dispatch board with schedule optimization and capacity planning
• Automated job confirmations by text that flow into the job record
• Call booking, price book and mobile estimates on every package
• Payroll management, commission tracking and advanced reporting
• Customizable memberships and service agreements

Strengths and weaknesses

• Strength: The deepest feature set in this list, from call booking to accounting
• Strength: Capacity planning and multi-day job scheduling suit larger teams
• Strength: Separate Pro add-ons for marketing, contact center, fleet and pricing
• Weakness: No published prices; every package is quote-only
• Weakness: Per-technician pricing adds up for large crews
• Weakness: The breadth of the platform means a longer setup than simpler apps

Key facts

• Packages: Starter, Essentials, The Works
• Pricing model: Per technician, by quote
• Markets: Residential and commercial trades
• Related products: FieldRoutes, Aspire, Convex, Conduit

Where it ranks

ServiceTitan is No. 6 in our Best Field Service Management Software verdict.