Richpanel review

Richpanel approaches ecommerce support from the self-service side. Its portal lets shoppers track orders and start returns on their own, and the returns and exchanges flows try to turn refund requests into exchanges, which keeps revenue in the business. The portal can also sit on top of Zendesk, Gorgias, Help Scout or Salesforce, so a brand can add self-service without replacing its help desk. The help desk itself handles email, live chat and social channels, with rules and automations, and the Sidekick AI auto replies to repeat questions, drafts responses and translates in both directions. A social media AI hides spam, troll and harmful comments across paid and organic posts. Richpanel offers one-click migration from the major competitors. The weak point for buyers is clarity: the pricing page we fetched shows several plan versions with different prices per user and per month, so we have not listed a figure and suggest getting a written quote. Its integration catalog is also smaller than Zendesk's or Gorgias's.

Who it is for

DTC brands that want shoppers to track orders and start returns themselves before a ticket is created.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Self-service portal where customers track orders and start returns
• Returns and exchanges flows that turn refund requests into exchanges
• Social media AI that hides spam and harmful comments on paid and organic posts
• Sidekick AI for auto replies, drafts and two-way translation
• Migration from Zendesk, Gorgias, Help Scout and Salesforce

Strengths and weaknesses

• Strength: Self-service portal can run on top of Zendesk, Gorgias or Help Scout
• Strength: Exchanges flow aims to keep revenue on return requests
• Strength: Social comment moderation is built in
• Weakness: The pricing page shows several plan versions, so confirm the quote with sales
• Weakness: Smaller app ecosystem than Zendesk or Gorgias
• Weakness: Order volume limits apply to self-service plans

Key facts

• Migration: From Zendesk, Gorgias, Help Scout, Salesforce
• Self-service: Order tracking, returns and exchanges
• Price: USD check pending

Where it ranks

Richpanel is No. 9 in our Best Help Desk Software for Ecommerce verdict.