Ooma Office review

Ooma Office suits small offices that want a dependable phone line and a virtual receptionist more than a large collaboration suite. Essentials costs $19.95 per user per month with no contract and includes unlimited calling across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, digital fax and one free toll-free number with 500 inbound minutes a month. It does not include text messaging, which arrives on Pro at $24.95 along with the desktop app, call recording, enhanced call blocking and video meetings for 25 people, but only up to 250 texts a month. Pro Plus at $29.95 adds AI transcriptions, CRM integration, team chat, hot desking, call queuing and up to 1,000 texts. AI Receptionist and AI Answering Service are sold as add-ons on every plan. Pricing is per user and the plans are easy to compare, which makes Ooma simple to budget for. Teams that text customers heavily will outgrow the caps.

Who it is for

Small offices that want straightforward calling and a virtual receptionist without a contract.

Price

Essentials $19.95 per user per month, no contract.

Essentials $19.95 Per User / Per Month No Contract Necessary
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Unlimited calling in the US, Canada, Mexico and Puerto Rico
• Virtual receptionist and more than 100 standard features
• One free toll-free number with 500 inbound minutes per month
• Digital fax on Essentials
• Call recording, text messaging and video meetings from Pro

Strengths and weaknesses

• Strength: Month-to-month plans with no contract
• Strength: Calling to Mexico and Puerto Rico included alongside the US and Canada
• Strength: Free number transfer and one direct-dial number per user
• Weakness: Essentials has no text messaging or desktop app
• Weakness: Texts are capped at 250 per month on Pro and 1,000 on Pro Plus
• Weakness: CRM integration and call queuing need Pro Plus at $29.95

Key facts

• Plans: Essentials, Pro, Pro Plus, Enterprise
• Contract: None required
• Video meetings: 25 participants on Pro, 100 on Pro Plus

Where it ranks

Ooma Office is No. 5 in our Best VoIP Phone Services verdict.