Dialpad review

Dialpad Connect stands out because its AI features are not an upsell. The Standard plan at $15 per user per month billed annually includes unlimited calls, team messaging and video meetings, along with real-time call transcription, voicemail transcription and AI Recaps that summarize calls and list action items. Pro at $25 adds key CRM integrations, 24/7 support and management for multiple offices, which most growing companies will want. Enterprise is quoted by sales and adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. The apps run on desktops, phones, tablets and desk phones, and Dialpad supports local numbers in more than 50 countries for companies with staff abroad. The trade-offs are that the CRM link waits until Pro and that Dialpad warns the displayed price can change with region and currency. For a small business that wants searchable call notes from day one, it is the easiest strong option on this list.

Who it is for

Teams that want call transcripts, summaries and action items without paying for an AI add-on.

Price

Standard $15 per user per month billed annually; 14-day free trial.

Standard $15 user/month Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Unlimited calls with built-in messaging and video meetings
• Real-time call transcription and voicemail transcription
• AI Recaps with call summaries and action items
• International local numbers in more than 50 countries
• CRM integrations and 24/7 support on Pro

Strengths and weaknesses

• Strength: AI transcripts and summaries are part of the entry plan
• Strength: Runs on desktop, mobile, tablet and desk phones
• Strength: 14-day free trial of Dialpad Connect
• Weakness: Key CRM integrations require the Pro plan at $25
• Weakness: Single sign-on and unlimited offices are Enterprise only
• Weakness: Dialpad notes prices can vary by region and currency

Key facts

• Plans: Standard, Pro, Enterprise
• Free trial: 14 days
• Uptime: 99.9% on Enterprise

Where it ranks

Dialpad is No. 2 in our Best VoIP Phone Services verdict.