Nextiva review

Nextiva has moved beyond a plain phone line into a customer conversation platform, and that shows in the entry plan. NEXT Core costs $15 per user per month on annual billing and includes unlimited voice and video, 100 business texts per user, team collaboration, skills-based routing, shared team and personal inboxes and a basic CRM and ticketing system. It also includes 50 AI transcriptions, 50 AI summaries and 50 AI answer assist conversations per month. NEXT Engage at $25 adds live chat and a chatbot, 500 texts, 2,000 toll-free inbound minutes, single sign-on with Okta or Microsoft Entra ID and virtual faxing. NEXT Scale at $75 targets larger sales and service teams with unlimited texts and AI. The XBert AI employee is billed separately at $1.50 per conversation. Small businesses that mainly need extensions and voicemail may find the interface busier than they need, but companies that answer customer calls all day get more service tooling here than from most rivals.

Who it is for

Customer-facing small businesses that want phone, text, shared inboxes and basic ticketing on one plan.

Price

NEXT Core from $15 per user per month on annual billing.

NEXT Core For small teams $ 15 /user/mo $23 Save 35%
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Unlimited voice and video on NEXT Core
• 100 business text messages per user on Core, 500 on Engage
• Shared team and personal inboxes with basic CRM and ticketing
• Skills-based routing and a customer experience flow builder
• Single sign-on and virtual fax from NEXT Engage

Strengths and weaknesses

• Strength: Customer service tools such as ticketing and shared inboxes come with the phone plan
• Strength: Low entry price for a full business phone
• Strength: 24/7 phone, chat and email support listed on its plans
• Weakness: AI transcription and summaries are capped at 50 each per month on Core
• Weakness: Live chat, toll-free minutes and single sign-on need NEXT Engage at $25
• Weakness: XBert AI conversations cost $1.50 each on top of the plan

Key facts

• Plans: NEXT Core, NEXT Engage, NEXT Scale
• Texts on entry plan: 100 per user
• Toll-free minutes: 2,000 inbound on Engage, 10,000 on Scale

Where it ranks

Nextiva is No. 3 in our Best VoIP Phone Services verdict.