Nutshell review

Nutshell is a good middle ground for small businesses that want sales and light marketing in one place. Every plan includes unlimited contacts and storage, email and calendar sync, webchat, an AI chatbot, a form builder and landing pages, and Nutshell offers free live support on all tiers. Foundation costs $13 per user per month billed annually, or $19 monthly, but it caps open leads at 100, which a busy team can reach quickly. Growth at $25 adds activity reports, sales quotas, lead assignment rules and hot leads. Pro at $42 is the first plan with five custom pipelines, advanced reporting, sales automation and a meeting scheduler. Add-ons sell advanced email marketing from $49 per month, two-way SMS and a shared inbox from $16 per user, and prospecting and quoting tools. The tier structure means many teams will end up on Growth or Pro, so price those plans first.

Who it is for

Small businesses that want CRM and basic marketing tools on one bill with live support.

Price

Foundation from $13 per user per month billed annually ($19 monthly); Growth $25, Pro $42, Business $59, Enterprise $79 billed annually.

$13 Per user, per month
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Unlimited contacts and storage on every plan
• Email and calendar sync
• Form builder, landing pages and webchat included
• Sales automation and advanced reporting on Pro
• Optional email marketing, SMS and prospecting add-ons

Strengths and weaknesses

• Strength: Unlimited contacts on the entry plan
• Strength: Free live support on every plan
• Strength: 14-day trial with no credit card
• Weakness: Foundation has a limit of 100 open leads
• Weakness: Custom pipelines start on Pro
• Weakness: Advanced email marketing is a separate $49 per month add-on

Key facts

• Free trial: 14 days, no credit card
• Foundation: $13 per user per month billed annually
• Open lead limit: 100 on Foundation

Where it ranks

Nutshell is No. 6 in our Best CRM for Small Business verdict.