Freshsales review

Freshsales is the cheapest full sales CRM on this list once you need phone and email inside the product. Growth costs $9 per user per month billed annually and includes a Kanban deal view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows. Pro at $39 is the plan to watch: it adds contact scoring, deal insights, custom sales activities, territory management and sales sequences, which several rivals charge more for. Enterprise at $59 adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs. The free plan Freshsales once offered is not on the current pricing page, so the 21-day trial is your test window. Branded documents and the Freddy AI Agent cost extra. Freshsales does less for marketing than HubSpot and has a smaller integration market than Pipedrive, but for a cost-conscious team that sells by phone and email it is hard to beat.

Who it is for

Small and midsize teams that want calling and email in the CRM at a low entry price.

Price

Growth from $9 per user per month billed annually; Pro $39, Enterprise $59.

$9 /user/month, billed annually For startups and SMBs Growth
Quoted from the vendor pricing page on November 4, 2026.

Key features

• Kanban view and contact lifecycle stages on Growth
• Chat, email and phone built into the CRM
• Contact scoring, deal insights and sales sequences on Pro
• Forecasting insights, sandbox and audit logs on Enterprise
• Freddy AI Agent available as an add-on

Strengths and weaknesses

• Strength: Low entry price for a CRM with phone and chat
• Strength: 21-day trial gives time for a real test
• Strength: Sequences and territory management arrive on Pro, not Enterprise
• Weakness: No free plan on the current pricing page
• Weakness: Growth has only basic workflows
• Weakness: AI agent sessions are paid add-ons after the initial allowance

Key facts

• Free trial: 21 days
• Plans: Growth, Pro, Enterprise
• AI agent add-on: $49 per 100 sessions

Where it ranks

Freshsales is No. 4 in our Best CRM Software verdict.