DocuWare review

DocuWare is built for offices drowning in paper. Its capture tools separate and crop scans, classify document types with AI, read printed and handwritten text, recognize barcodes and pull Outlook emails and attachments into file cabinets. Intelligent Indexing turns document content into index terms within seconds, and DocuWare also keeps a full-text index for search. Once captured, documents move through Workflow Manager for tasks such as invoice processing, contract management and employee onboarding. DocuWare Cloud is sold in bundles of 4 users with 20 GB, 15 users with 50 GB, 40 users with 500 GB and 100 users with 1,000 GB, and the company says every plan includes the full feature set, with users and storage extendable later. Data centers are in the U.S., EU, Japan and Australia, with AES encryption. The downside is buying: DocuWare does not publish prices, and its pricing URL returned an error when we checked, so the price is pending.

Who it is for

Offices that process high volumes of paper such as invoices, HR files and contracts and want them captured and routed automatically.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Intelligent Indexing that turns document content into index terms automatically
• OCR and handwritten text recognition, barcode recognition and scanner connections
• Workflow Manager and web forms included in every cloud plan
• Full-text indexing alongside structured index metadata
• Outlook integration and data centers in the U.S., EU, Japan and Australia

Strengths and weaknesses

• Strength: Strong capture of scanned paper and email
• Strength: Every cloud plan has the full feature set
• Strength: Integrations with ERP and CRM systems
• Weakness: No published prices
• Weakness: Plans come in fixed user and storage bundles
• Weakness: Sold through sales and partners

Key facts

• Cloud plans: 4 users and 20 GB, 15 users and 50 GB, 40 users and 500 GB, 100 users and 1,000 GB
• Compliance: Supports HIPAA and GDPR mandates, per DocuWare
• Pricing: Quote based, USD check pending

Where it ranks

DocuWare is No. 7 in our Best Document Management Software verdict.