Aircall review

Aircall is built for teams whose calls need to land in a CRM or help desk. Essentials costs $30 per license per month billed annually, with a minimum of three licenses, and includes unlimited calls within the US and Canada, SMS and MMS, a shared team inbox, call recordings with AI transcripts, IVR menus with business-hours rules, basic dashboards and more than 250 integrations such as Salesforce, HubSpot, Zendesk and Shopify. It also includes 50 minutes per month of AI Voice Agents, which can answer and resolve calls. Professional at $50 adds AI call summaries, smart routing based on CRM data, queue callbacks, a Power Dialer, call whispering and barge, and full API access. Enterprise is for 25 or more licenses and adds single sign-on and HIPAA and SOC 2 compliance commitments. The minimum seat count and higher per-license price make it a poor fit for a two-person office, but sales and support teams get strong integrations.

Who it is for

Sales and support teams of three or more who need their phone system to sync with a CRM or help desk.

Price

Essentials $30 per license per month billed annually, minimum 3 licenses.

The Essentials plan starts at $30/license/month (billed annually)
Quoted from the vendor pricing page on November 6, 2026.

Key features

• More than 250 integrations including Salesforce, HubSpot and Zendesk
• Unlimited calls within the US and Canada
• Shared inbox, SMS and MMS
• Call recordings, AI transcripts and IVR call flows
• 50 minutes of AI Voice Agents per month on Essentials

Strengths and weaknesses

• Strength: Widest CRM and help desk integration catalog we saw for a phone system
• Strength: Power Dialer and smart routing on Professional
• Strength: Annual billing saves 25% over monthly
• Weakness: Minimum of 3 licenses on every plan
• Weakness: Highest entry price among the tools with published prices
• Weakness: AI call summaries and live monitoring require Professional at $50

Key facts

• Plans: Essentials, Professional, Enterprise
• Minimum users: 3 on Essentials and Professional, 25 on Enterprise
• Integrations: 250+

Where it ranks

Aircall is No. 7 in our Best VoIP Phone Services verdict.