Yellow.ai review

Yellow.ai offers an enterprise agentic AI platform with an unusual free entry point. Its free plan includes one AI agent and 500 chat sessions a month, then charges $0.99 per resolution, though most builder features are limited. Enterprise unlocks unlimited agents and sessions, all 35+ channels, 150+ integrations and compliance controls, with prices by quote. The platform runs human-like conversations over voice, chat and email, supports images and documents in a conversation, and uses a multi-LLM design with 15+ models so teams can pick a model per task. Prebuilt integrations include Salesforce, Zendesk, Genesys and NICE, which matters for contact centers. An AI Copilot helps test and debug agents, and analytics can generate knowledge base articles from conversations. Yellow.ai says it is trusted by 650+ global brands. The catch is that serious deployments mean Enterprise and a sales cycle, and the builder asks more of admins than Tidio or Chatbase.

Who it is for

Enterprises that want voice and chat AI agents with many prebuilt integrations and a choice of LLMs.

Price

Free plan with 500 sessions a month, then $0.99 per resolution; Enterprise quoted by sales.

500/month included, then $0.99 per resolution
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Channels for chat, voice, email and SMS
• 15+ LLMs with a multi-LLM architecture
• 150+ prebuilt integrations including Salesforce, Zendesk, Genesys and NICE
• AI Copilot for testing, debugging and optimization
• HIPAA, ISO 27001, SOC 2 Type II and PCI-DSS compliance

Strengths and weaknesses

• Strength: Free plan with 500 sessions a month to start
• Strength: Voice, chat and email agents on one platform
• Strength: Choice of LLMs per task
• Weakness: Free plan limits most features and allows 1 AI agent
• Weakness: Full channels and integrations need Enterprise
• Weakness: Enterprise pricing is not published

Key facts

• Free plan: Yes, 500 sessions per month
• Integrations: 150+ on Enterprise
• Customers: 650+ global brands, per Yellow.ai

Where it ranks

Yellow.ai is No. 10 in our Best AI Customer Service Chatbots verdict.