Review · AI tools
Tidio Lyro review
Tidio's AI agent that answers from your own support content, sold with the Tidio help desk or on top of Zendesk, Salesforce and others.
By the KeenVerdict research desk · Updated November 9, 2026
- Features (40%)
- 8.0
- Ease of use (30%)
- 9.1
- Value (30%)
- 8.8
Lyro is the easiest and cheapest way for a small business to put an AI agent on its website. Tidio's free plan includes 50 one-time Lyro conversations, and its Lyro page says you pay $0.50 per conversation after that, with multiple questions in one conversation counted once. You add Lyro to a site in a few clicks, feed it FAQs, a website scrape or Zendesk articles, and it answers only from that content. Handoff rules let staff step in for high-value or sensitive chats, and analytics show resolution rates and satisfaction. Tidio says customers average a 75% resolution rate. The limits show as you grow: integrations with Zendesk, Intercom, Salesforce and other platforms sit in the Premium plan, as do the guaranteed 50% resolution rate and pay-per-resolution billing. Plan prices on the main pricing page appeared in EUR from our location, so confirm the USD total for your volume at checkout.
Who it is for
Small online businesses that want a low-cost AI agent they can set up without technical help.
Price
Free plan with 50 one-time Lyro conversations; Lyro billed at $0.50 per conversation; 7-day free trial.
Pay just $0.5 per conversation.
Quoted from the vendor pricing page on November 9, 2026.
Key features
- Answers only from the content and guidance you provide
- FAQ upload, website scraper and Zendesk article import
- Handoff and escalation rules with live monitoring
- Lyro Actions for recurring tasks
- Works with Zendesk, Intercom, Salesforce and 20+ platforms on Premium
Strengths and weaknesses
- Strength: Free plan includes 50 Lyro conversations to test with
- Strength: Multiple questions in one conversation cost no extra
- Strength: Set up in a few clicks without technical knowledge
- Weakness: Plan prices on the pricing page show in EUR from our location
- Weakness: Connecting Lyro to other helpdesks needs Tidio Premium
- Weakness: Guaranteed resolution rate and pay-per-resolution are Premium only
Key facts
- Free Lyro conversations: 50, one-time
- Average resolution rate: 75%, per Tidio
- Free trial: 7 days
Where it ranks
Tidio Lyro is No. 3 in our Best AI Customer Service Chatbots verdict.
Alternatives we scored
Visit tidio.com · Questions or corrections: editorial@keenverdict.com