Botpress review

Botpress suits teams that want to build capable AI agents without paying per seat. The free plan includes 3 seats, 3 AI agents and 100 conversations, and Plus costs $150 per month billed annually for 250 conversations, unlimited AI agents and $25 of included AI usage, with extra packs at $65 per 100 conversations. Team, at $750 per month, includes 1,500 conversations, unlimited seats, routing and team analytics. Botpress says its agents act on refunds, account updates and multi-step workflows, then hand off to people with history and attempted steps attached. It can sit on top of your current helpdesk or replace it with Botpress Desk. Botpress counts every exchange with at least two user messages as a conversation, AI-only or not, so budget on total volume. Voice is limited to Enterprise, and the builder takes more setup effort than Tidio or Chatbase.

Who it is for

Growing teams that want unlimited AI agents and seats without per-seat pricing.

Price

Free plan with 100 conversations; Plus $150 per month billed annually with 250 conversations; Team $750 per month.

$150/mo billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Unlimited AI agents and AI usage included on paid plans
• Actions for refunds, account updates and multi-step workflows
• Botpress Desk ticketing, or connect your existing helpdesk
• Webchat, WhatsApp and a Help Center with custom domain
• Escalation rules with full context passed to people

Strengths and weaknesses

• Strength: No per-seat cost, with unlimited seats on Team
• Strength: Free plan with 3 AI agents and 100 conversations
• Strength: SOC 2 compliant and GDPR compliant
• Weakness: Extra conversations cost $65 per 100 on Plus
• Weakness: Voice channel is Enterprise only
• Weakness: Routing, teams and RBAC start on Team at $750 per month

Key facts

• Free plan: Yes, 100 conversations
• Plus conversations: 250 per month
• Seats: Not priced per seat

Where it ranks

Botpress is No. 5 in our Best AI Customer Service Chatbots verdict.