Freshdesk Freddy AI Agent review

Freddy AI Agent is the best value for teams that want one bill for the helpdesk and the bot. Every Freshdesk plan, starting with Growth at $19 per agent per month billed annually, includes the first 500 AI Agent sessions, and more cost $49 per 100. The AI Agent Studio offers ready Vertical AI Agents with more than 50 Agentic Workflows and integrations with Shopify, Stripe, PayPal and FedEx, so the bot can track orders, process exchanges or reschedule bookings, not only answer FAQs. It covers email, web chat, WhatsApp and social, speaks more than 60 languages and hands off to people with full context. An Email AI Agent adds roll-out controls and spam detection. The limits are add-on costs and fit: Copilot for human agents is $29 per agent per month, and the AI agent is designed around Freshdesk, so teams on another helpdesk would need to switch.

Who it is for

Small and midsize support teams that want AI sessions included in the helpdesk seat price.

Price

From $19 per agent per month billed annually, with 500 AI Agent sessions included; extra sessions $49 per 100.

$19 /agent/month, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• First 500 Freddy AI Agent sessions included on every plan
• Vertical AI Agents with 50+ Agentic Workflows
• Integrations with Shopify, Stripe, PayPal and FedEx
• Email AI Agent with roll-out controls and spam detection
• Speaks 60+ languages with handoff to human agents in context

Strengths and weaknesses

• Strength: AI is bundled from the $19 Growth plan
• Strength: No-code AI Agent Studio for custom agents
• Strength: 14-day trial of the Enterprise plan
• Weakness: Extra sessions cost $49 per 100
• Weakness: Freddy AI Copilot for agents is $29 per agent per month extra
• Weakness: Built mainly for teams that run Freshdesk as their helpdesk

Key facts

• AI sessions included: 500 on every plan
• Languages: 60+
• Free trial: 14 days

Where it ranks

Freshdesk Freddy AI Agent is No. 2 in our Best AI Customer Service Chatbots verdict.