SysAid review

SysAid now sells itself as AI-native service management, and its pricing reflects that. The Professional plan shows $59 per agent per month billed annually in a 70-agent example, which works out to $4,130 a month. It includes request, incident, change and problem management, all-in-one asset management, an AI Copilot for agents and end users, pre-built AI agents with 100K Workato credits, SLA management, dashboards and BI analytics. SysAid states that the agentic AI has no usage caps, which is a real difference from tools that charge per AI resolution. Enterprise adds a sandbox, tailor-made AI agents, advanced BI, 300K Workato credits and a Gold service package with P1 support. SysAid also sells Dex, a separate AI technician product priced per technician. The weak spot is clarity: the figure shown is tied to a team size, so smaller teams should expect a different quote, and the plan is pricier per agent than the entry tiers above.

Who it is for

Mid-size IT teams that want AI agents and a Copilot included in the license rather than billed per resolution.

Price

Professional about $59 per agent per month billed annually (70-agent example); Enterprise on quote.

$59 agent/month 70 agents · $4,130/month · $49,560/year, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Request, incident, change and problem management
• All-in-one asset management
• AI Copilot chatbot for agents and end users
• Pre-built AI agents with 100K Workato credits on Professional
• Sandbox, tailor-made AI agents and 300K Workato credits on Enterprise

Strengths and weaknesses

• Strength: Agentic AI included with no usage caps, per SysAid
• Strength: Copilot for both agents and end users on Professional
• Strength: 30-day free trial with guided setup
• Weakness: The published price is a 70-agent example; your quote may differ
• Weakness: Enterprise pricing is quote only
• Weakness: Priced above Freshservice and Jira Service Management entry plans

Key facts

• Plans: Professional, Enterprise
• Example price: $59 per agent per month at 70 agents, annual
• Free trial: 30 days

Where it ranks

SysAid is No. 8 in our Best IT Service Management Software verdict.