HaloITSM review

Halo takes the opposite approach to tiered tools. There is one license per agent, and the vendor states that every feature, module and integration is included in that price, with no separate editions for IT, service, sales or projects. Agents are the people who log in to manage tickets; end users and portal customers are always free. Billing can be monthly or annual, and nonprofits get 15 percent off for the life of the contract. That makes budgeting simple once you have a number, but the pricing page loaded in GBP from our location, so we could not confirm a USD figure and have left the price pending. Halo also requires an onboarding package at a scope-based cost, which adds to year one. In practice it suits IT teams that want change, problem, asset and service catalog work in one system and will invest in setup, rather than small teams looking for a quick start.

Who it is for

Mid-size and large IT teams that want full ITIL coverage without negotiating separate modules.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• One price per agent with every feature, module and integration included
• No separate editions for IT, service, sales or projects
• Portal end users and customers are free
• Halo AI features in the platform
• Monthly or annual billing

Strengths and weaknesses

• Strength: No feature tiers to outgrow
• Strength: End users never need a license
• Strength: 15 percent discount for not-for-profit organizations
• Weakness: The pricing page shows GBP from our location, so a USD figure needs a quote
• Weakness: Onboarding packages are required with purchase at a bespoke cost
• Weakness: Built for teams with time to configure a broad platform

Key facts

• Pricing model: Per agent, all features included
• End users: Free
• Nonprofit discount: 15 percent

Where it ranks

HaloITSM is No. 4 in our Best IT Service Management Software verdict.