SolarWinds Service Desk review

SolarWinds Service Desk packs more into its entry plan than most rivals. Essentials, from $39 per technician per month billed annually, already includes incident management, a knowledge base, a service portal, asset management, a service catalog, change management, a CMDB, SLAs and custom roles. Advanced, at $99, adds custom fields and forms, advanced automations, runbooks, a virtual agent, network discovery, contract management and license compliance. Premier, at $124, brings AI incident summaries, AI-guided solutions, AI-generated responses, a visual CMDB with dependency mapping and a sandbox. Every plan supports unlimited requesters, so employee headcount does not affect the bill. The limits are commercial: billing is annual at the start of the contract, asset pricing is on request, and the AI features most teams now ask about sit in the top plan. The 30-day trial gives full Premier access, which is a fair way to judge whether the AI tier is worth the extra $25.

Who it is for

IT teams that want change management and a CMDB in the first paid plan and unlimited requesters.

Price

Essentials from $39 per technician per month billed annually; Advanced $99; Premier $124.

Starts at: $ 39 Per month, per technician, billed annually.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Incident management, knowledge base and service portal on Essentials
• Asset management, service catalog, change management and CMDB on Essentials
• Virtual agent, runbooks and network discovery on Advanced
• AI incident summaries and visual CMDB dependency mapping on Premier
• Unlimited requesters on every plan

Strengths and weaknesses

• Strength: Change management and CMDB are in the entry plan
• Strength: Unlimited requesters on all plans
• Strength: 30-day trial with full Premier features
• Weakness: Annual billing only
• Weakness: Asset pricing is quoted separately
• Weakness: Most AI features are reserved for the $124 Premier plan

Key facts

• Plans: Essentials, Advanced, Premier
• Entry price: $39 per technician per month, annual
• Free trial: 30 days

Where it ranks

SolarWinds Service Desk is No. 5 in our Best IT Service Management Software verdict.