ManageEngine ServiceDesk Plus review

ServiceDesk Plus has been a default choice for budget-minded IT departments for years, and its pricing page shows why. The Standard edition, an IT service desk, is free for up to five technicians, and the on-premises Standard plan starts from US$13 per technician per month. Professional adds IT asset management from US$27, and Enterprise adds change management and projects from US$67. The vendor sells both cloud and on-premises versions, which matters for schools, hospitals and public bodies that cannot put ticket data in a shared cloud. End users are not charged, though Professional and Enterprise prices also depend on how many IT assets you manage. The drawbacks are the edition structure, which puts change management in the top tier, and an interface with more menus to learn than Freshservice or Jira Service Management. A 30-day trial covers both deployment types, so it is easy to test on your own hardware first.

Who it is for

Cost-conscious IT departments that want assets and change management, or need to host the service desk themselves.

Price

Standard free for up to 5 technicians; on-premises Standard from US$13 per technician per month; Professional from US$27; Enterprise from US$67.

STANDARD IT service desk Starts from US$13 / technician / month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Standard edition for the IT service desk
• Professional edition adds IT asset management
• Enterprise edition adds change and project management
• Cloud and on-premises deployment
• No separate charges for end users

Strengths and weaknesses

• Strength: Standard edition is free for up to five technicians
• Strength: Self-hosted option for regulated or offline networks
• Strength: 30-day free trial on cloud and on-premises
• Weakness: Pricing also scales with the number of IT assets on Professional and Enterprise
• Weakness: Change management needs the top edition
• Weakness: Interface is denser than Freshservice

Key facts

• Free edition: Standard, up to 5 technicians
• Deployment: Cloud or on-premises
• Free trial: 30 days

Where it ranks

ManageEngine ServiceDesk Plus is No. 3 in our Best IT Service Management Software verdict.