Salesforce B2B Commerce review

Salesforce B2B Commerce makes the most sense when your sales team already lives in Salesforce. The B2B product shares a data model with Sales Cloud, so quotes, complex product configurations, contracts and physical goods orders are managed in one place. Buyers get account and buyer entitlements, negotiated pricing, tailored promotions and personalized catalogs, and can buy on behalf of other accounts or locations. Salesforce also lists Agentforce skills for business buyers that let them find and reorder products at pre-negotiated prices using natural language, photos or video. The Commerce Cloud B2B Growth Edition includes 6 B2B storefronts and Order Management Lite. Every edition is listed as contact for pricing, and implementation typically runs through a Salesforce partner, so total cost is hard to compare without a formal quote. For a mid-size wholesaler without Salesforce CRM, BigCommerce or Shopify Plus will be quicker to launch.

Who it is for

enterprises whose sales teams already run on Salesforce

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Account and buyer entitlements, negotiated pricing and personalized catalogs
• Buyers can purchase on behalf of other accounts, businesses or locations
• Quotes, complex product configurations and orders connected to Salesforce Sales
• Agentforce skills for business buyers to find and reorder products at pre-negotiated prices
• B2B Growth Edition includes 6 B2B storefronts and Order Management Lite

Strengths and weaknesses

• Strength: Shared data model with Salesforce CRM
• Strength: Prebuilt templates for launching storefronts
• Strength: Order management included in the Growth Edition
• Weakness: All Commerce Cloud B2B editions are contact-for-pricing
• Weakness: Best value only if you already pay for Salesforce
• Weakness: Implementation usually needs a Salesforce partner

Key facts

• Pricing: Contact for pricing
• Storefronts: 6 B2B storefronts on Growth Edition
• Order management: Order Management Lite on Growth Edition
• CRM link: Native connection to Salesforce Sales

Where it ranks

Salesforce B2B Commerce is No. 8 in our Best B2B Ecommerce Platforms verdict.