Chatbase review

Chatbase is a fast way for a small team to stand up an AI agent without engineers. You connect data sources, write instructions and guardrails, test real scenarios and publish to chat, WhatsApp, email or Slack. Procedures in plain language and AI Actions such as order lookups let the agent do simple tasks, and interactive widgets show order status or plan options inside the chat. The Hobby plan costs $40 per month billed yearly with 700 message credits and 2 members, which suits light traffic. Basic, at $150 per month, adds the Chatbase Helpdesk inbox, voice, telephony, API access and integrations with Zendesk, Salesforce, Intercom and Stripe. The costs pile up with growth: extra credits are $40 per 1,000, removing the Chatbase branding is $99 per month, and there is no permanent free plan, only a 7-day trial.

Who it is for

Small teams that want a quick, self-serve AI agent with a published monthly price.

Price

Hobby $40 per month billed yearly with 700 message credits; Basic $150; 7-day free trial.

Hobby $40 $40 /month billed yearly
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Build an agent from data sources with guardrails, no code
• Procedures and AI Actions such as order lookup
• Deploy to chat, WhatsApp, email and Slack
• Chatbase Helpdesk inbox for AI and human conversations
• Voice and telephony from the Basic plan

Strengths and weaknesses

• Strength: Published prices from $40 per month
• Strength: Quick no-code setup
• Strength: Integrations with Zendesk, Salesforce, Intercom and Stripe from Basic
• Weakness: Hobby includes only 700 message credits per month
• Weakness: Helpdesk, voice and API need Basic at $150 per month
• Weakness: Removing Chatbase branding costs $99 per month

Key facts

• Entry plan credits: 700 message credits per month
• Free trial: 7 days
• Extra credits: $40 per 1,000

Where it ranks

Chatbase is No. 7 in our Best AI Customer Service Chatbots verdict.