Blackbaud Raiser's Edge NXT review

Raiser's Edge NXT is Blackbaud's flagship fundraising CRM, built for development offices that run annual giving, sustainer and major gift programs at the same time. Each supporter has one record holding giving history, engagement and relationships, and dashboards split performance by program. Gift processing handles everything from small online gifts to multi-year pledges, and reporting breaks results down by campaign, fund and channel. Major gift teams get Prospect Insights to rank giving candidates and a stage-based pipeline from identification to stewardship, while Chat for Blackbaud drafts donor summaries and talking points. Email, events and membership are built in, and Workflow Designer runs multi-step outreach sequences. Developers can extend it with SKY APIs, Microsoft Power Automate and a marketplace of partner apps. Blackbaud does not publish prices, so you will need a demo and quote, and most organizations running it keep database staff on the team. It suits large, complex shops more than small charities.

Who it is for

Large development offices, universities and health systems with major gift programs.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• A single supporter record with giving history, engagement and relationships
• Gift processing from small gifts to multi-year pledges, plus recurring giving tools
• Prospect Insights to identify and prioritize major gift candidates
• Email, events and membership built in, with Workflow Designer sequences
• SKY APIs, Power Automate support and a partner marketplace

Strengths and weaknesses

• Strength: Deep major gift pipeline from identification to stewardship
• Strength: Dashboards by annual giving, sustainers and major gifts
• Strength: Wide integration options through APIs and the marketplace
• Weakness: No published pricing
• Weakness: More system than small nonprofits need
• Weakness: Typically needs dedicated database staff to run well

Key facts

• AI tools: Chat for Blackbaud, Prospect Insights, Agents for Good
• Integrations: SKY APIs and Marketplace
• Pricing: Quote after demo

Where it ranks

Blackbaud Raiser's Edge NXT is No. 9 in our Best Nonprofit CRM verdict.