Neon CRM review

Neon CRM is the core product from Neon One, aimed at small and midsize nonprofits in the US and Canada that have outgrown spreadsheets. The base system covers supporter profiles, reporting, automated workflows, grant management, campaigns and forms, peer-to-peer fundraising, recurring gifts and donor-advised fund payments, with email marketing and unlimited sends included. Three optional modules turn it into a single database for the whole organization: Memberships with auto-renewals and member portals, Events with ticketing, seating charts and waitlists, and Volunteers with roles, timesheets and shift management. Each scan, sign-up and gift updates one supporter profile. Pricing starts at $99 per month and follows the revenue you raise, with Memberships and Volunteers adding 10% and Events 20% to the subscription. Every plan includes unlimited users and records, and live chat, email and phone support are free. The tradeoff is that you need a demo to see your exact price.

Who it is for

Nonprofits that run memberships, ticketed events and volunteer programs alongside fundraising.

Price

From $99 per month, priced on the revenue you raise; Memberships and Volunteers add 10% and Events adds 20% to the CRM fee.

Neon CRM starts at $99 per month, with total cost depending on your organization's revenue and any add-on modules you choose.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Supporter profiles, reporting dashboards, automated workflows and grant management
• Fundraising campaigns, forms, peer-to-peer, recurring gifts and DAF payments
• Email marketing with unlimited sends, text messaging and a donor portal
• Optional Memberships, Events and Volunteers modules with timesheets and shift management
• Built-in payment processing through Neon Pay

Strengths and weaknesses

• Strength: Unlimited contacts, users, forms, workflows, emails and reports on every plan
• Strength: Free live chat, email and phone support
• Strength: Pricing grows with revenue raised, not with record counts
• Weakness: Total price depends on revenue and needs a demo to confirm
• Weakness: Events, memberships and volunteers cost extra as a percentage of the fee
• Weakness: Built for nonprofits in the US and Canada

Key facts

• Pricing model: Based on revenue raised
• Add-on modules: Memberships +10%, Volunteers +10%, Events +20%
• Customers: 7,000+ nonprofits (Neon One)

Where it ranks

Neon CRM is No. 2 in our Best Nonprofit CRM verdict.