Review · Software & SaaS
Pendo review
A product experience platform that combines product analytics with in-app guides, surveys and session replay, priced by monthly active users.
By the KeenVerdict research desk · Updated November 12, 2026
- Features (40%)
- 8.9
- Ease of use (30%)
- 8.0
- Value (30%)
- 7.2
Pendo is the pick for teams that want to act on analytics inside the product. The Free plan supports up to 500 monthly active users and includes analytics, in-app guides, Pendo-branded sentiment surveys and data management. Paid plans are priced on request by MAU volume: Base adds custom MAU volume, Core adds session replay and Ultimate adds NPS, PMF and CSAT surveys, orchestration and product discovery. Every plan includes Leo for natural language questions, retroactive analytics from install day and integrations, and Pendo states that you can track multiple applications at no extra cost per application. Add-ons include Predict for churn models and Agent Analytics for measuring AI agent adoption. The limits are price and scale: no paid plan shows a number, and 500 MAUs on Free covers only a small product. For B2B software teams that want to see usage and then guide users with in-app messages, it covers both jobs in one place.
Who it is for
B2B software teams that want analytics plus in-app guides
Price
Free plan up to 500 monthly active users; Base, Core and Ultimate priced on request by MAU volume.
Number of monthly active users 500
Quoted from the vendor pricing page on November 12, 2026.
Key features
- Free plan for up to 500 monthly active users with analytics and in-app guides
- Retroactive analytics from the day you install Pendo
- Leo answers questions in natural language
- Core adds session replay; Ultimate adds NPS, PMF and CSAT surveys
- Pricing by MAUs, not by number of applications or sessions
Strengths and weaknesses
- Strength: Analytics and in-app guides together on every plan, Free included
- Strength: Use across multiple applications at no extra cost per application
- Strength: SOC2, GDPR and HIPAA compliance listed on the platform
- Weakness: Paid plans are only priced on request
- Weakness: Session replay is an add-on on Base
- Weakness: Free plan surveys are Pendo branded
Key facts
- Free plan: Up to 500 monthly active users
- Paid plans: Base, Core, Ultimate
- Pricing basis: Monthly active users
Where it ranks
Pendo is No. 7 in our Best Product Analytics Tools verdict.
Alternatives we scored
Visit pendo.io · Questions or corrections: editorial@keenverdict.com