LiveAgent review

LiveAgent packs a lot into a low per-agent price. Starter, at a regular $15 per agent per month and on offer at $11 when we checked, covers up to five agents with email, live chat, contact forms, a knowledge base, AI answer drafts, an AI chatbot and SSO. It leaves out social channels, the call center and reporting. Team, at $29 per agent, adds Facebook, Instagram, X, Viber, WhatsApp, Telegram and phone calls, plus agent, SLA and CSAT reporting, SLA rules and custom roles. One detail stands out: LiveAgent passes AI through at your provider's price, which it puts at 2 to 4 cents a chat, with no markup. The 30-day trial is longer than most. The interface shows its age next to Help Scout or Front, and setup takes more clicks. For a small team that needs phone and social support without Zendesk prices, Team is good value.

Who it is for

Small teams that want live chat and email ticketing at a low per-agent price.

Price

Starter $15 per agent per month regular price ($11 offer when checked), up to 5 agents; Team $29.

Offer price $11 $15 Regular price: $15. /agent/mo
Quoted from the vendor pricing page on November 4, 2026.

Key features

• Email, live chat, contact forms and knowledge base on Starter
• AI answer drafts and AI chatbot
• Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls on Team
• SLA rules, custom roles and CSAT surveys on Team
• Single sign-on

Strengths and weaknesses

• Strength: 30-day free trial with no credit card
• Strength: AI runs at your model provider's price with no LiveAgent fee
• Strength: Phone and social channels included on Team
• Weakness: Starter has no social channels, call center or reporting
• Weakness: Starter is limited to 5 agents
• Weakness: Interface is more crowded than newer tools

Key facts

• Free trial: 30 days, no credit card
• Starter agent cap: 5 agents
• Team agent cap: 15 agents

Where it ranks

LiveAgent is No. 10 in our Best Help Desk Software verdict.