KnowledgeOwl review

KnowledgeOwl prices by the people who write, not the people who read. Basic costs $100 per month with one author and one knowledge base, and you add authors at $25 and knowledge bases at $50 per month; yearly billing saves 10 percent. Every plan includes unlimited private and public readers and internal and external knowledge bases. The plan comparison also lists private articles with sign-in, SAML and Salesforce SSO, an AI chatbot, AI search, AI article creation and search analytics that show content gaps, though not every item is on Basic, so check the tier you need. Writers get a rich text editor, version history, global find and replace and Word import, and the vendor's team helps with onboarding, theming and migration. The model is a good deal for a small support or operations team serving a large audience, but a team where ten people write will pay more than a per-user wiki. B Corporations and nonprofits get 25 percent off.

Who it is for

Small teams with one or two writers who publish a help site for many readers.

Price

Basic $100 per month with 1 author and 1 knowledge base; Pro $250; Business $500.

Basic $ 100 /mo Pro $ 250 /mo Business $ 500 /mo
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Unlimited private and public readers on every plan
• AI chatbot, AI search, article creation, summaries and style guide review
• Private articles, remote authentication, SAML SSO and Salesforce SSO options
• Search and article reports that show content gaps
• Custom domain and full HTML, CSS and JS branding control

Strengths and weaknesses

• Strength: Pricing based on authors, not readers
• Strength: Internal and external knowledge bases on the same platform
• Strength: 30-day free trial and onboarding calls included
• Weakness: $100 a month is steep for a single author
• Weakness: Extra authors cost $25 each per month
• Weakness: Extra knowledge bases cost $50 each per month

Key facts

• Free trial: 30 days
• Included on Basic: 1 author, 1 knowledge base
• Nonprofit discount: 25% for B Corporations and nonprofits

Where it ranks

KnowledgeOwl is No. 8 in our Best Knowledge Base Software verdict.