Confluence review

Confluence is the default internal knowledge base for many companies, and its pricing explains why. The Free plan covers ten users with pages, spaces, databases, templates and 2 GB of storage. Standard costs $5.78 per user per month and adds Rovo Search, Chat and Agents, free guest access, advanced permissions, 250 GB of storage and room for up to 250,000 users per site. Premium, at $11.16, adds a dynamic intranet, unlimited whiteboards, admin insights, unlimited storage and a 99.9% uptime SLA. The structure of spaces, page trees and permissions suits process documentation that many departments maintain at once. The trade-offs are real: the editor has more options than a lightweight wiki, so new writers take longer to settle in, and SSO and SCIM require Atlassian Guard unless you buy Enterprise. Customer-facing help centers are not its focus either. For internal documentation at a low per-user price, it is the strongest choice we compared.

Who it is for

Operations and product teams writing internal processes, runbooks and policies that the whole company searches.

Price

Free for up to 10 users; Standard $5.78 per user per month; Premium $11.16.

Standard Everything you need to get started $5.78 per user / month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Pages, spaces, databases and a template library
• Rovo Search, Chat and Agents on Standard and above
• Space and page permissions with free guest access on Standard
• Page versioning, archiving and page insights
• Dynamic intranet and unlimited whiteboards on Premium

Strengths and weaknesses

• Strength: Free plan covers 10 users with unlimited spaces and pages
• Strength: Lowest paid entry price on this list at $5.78 per user
• Strength: Scales to 250,000 users per site on paid plans
• Weakness: Free plan is limited to 2 GB of file storage
• Weakness: SSO and SCIM need a separate Atlassian Guard subscription below Enterprise
• Weakness: Rovo AI comes as monthly credits per user, from 25 on Free

Key facts

• Free plan: Yes, up to 10 users
• Paid tiers: Standard, Premium, Enterprise
• Storage on Standard: 250 GB

Where it ranks

Confluence is No. 1 in our Best Knowledge Base Software verdict.