Document360 review

Document360 is a knowledge base product first, and its feature list shows it. Each project is a complete knowledge base, public or private, with its own users, domain, branding and readers, and you can run several side by side. Writers get a feedback manager, a custom workflow builder that routes articles through approval stages, import from PDF and Word, and the Eddy AI writing agent, which also handles FAQ creation, glossaries and duplicate content detection. Readers get AI search and answers, and the platform exposes an MCP server for AI tools. SEO controls cover meta titles, redirect rules, robots.txt and automatic sitemaps, and every plan is SOC 2 Type II compliant. The catch is price transparency: Document360 now quotes every plan based on team accounts, workspaces, languages, security needs and AI usage, so you cannot compare costs without a sales call. The 14-day free trial includes every feature. For documentation teams that need governance, it is the most complete option we compared.

Who it is for

Documentation teams that need workflows, versioning, multiple languages and private reader access.

Price

Custom quote based on team accounts, workspaces, languages and AI usage; 14-day free trial. See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Public, private or mixed knowledge bases, with reader accounts for private projects
• Custom workflow builder that moves articles through approval stages
• Eddy AI writing agent, AI search and answers and an MCP server
• SEO controls including meta tags, redirect rules and automatic sitemaps
• SOC 2 Type II compliance on all plans, with SSO, SCIM and JWT options

Strengths and weaknesses

• Strength: Built only for knowledge bases, with review and approval workflows
• Strength: Handles public and private audiences in one account
• Strength: Migration from Google Docs, Confluence, SharePoint and PDFs included in most quotes
• Weakness: No published prices; every plan is quoted
• Weakness: Dedicated tool means a separate login from your help desk
• Weakness: More setup than a simple wiki

Key facts

• Free trial: 14 days
• Pricing model: Custom quote
• Compliance: SOC 2 Type II on all plans

Where it ranks

Document360 is No. 5 in our Best Knowledge Base Software verdict.