Helpjuice review

Helpjuice sells a knowledge base that its own team styles for you. Plans are priced per month by users and storage: the entry plan includes 30 users and 12GB of storage, the AI plan 100 users and 24GB, and the top plan unlimited users and 38GB. Every plan includes the custom design work, live collaboration and workflows, and localization in as many languages as you need, with AI article translation into more than 40 languages. The AI suite, made up of AI Writer, AI Search and AI Chatbot, plus a Chrome extension that keeps the knowledge base updated and a step-by-step tutorial builder, is not included on the entry plan, and SSO also starts on the second tier. That makes it the costliest way on this list to get AI search over your articles. The page did not show a currency symbol from our location, so we list pricing as pending. For teams that want a polished, branded help site built for them, it is worth a demo.

Who it is for

Companies that want the vendor to design a branded knowledge base for internal and customer use.

Price

Plans priced per month by users and storage. See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Knowledge base design customized by the Helpjuice team
• Live collaboration and workflows
• Localization in any number of languages, with AI article translation into 40+ languages
• AI Writer, AI Search and AI Chatbot included on the AI plans
• Step-by-step tutorial builder and an auto-updating Chrome extension

Strengths and weaknesses

• Strength: Vendor hand-builds the knowledge base design
• Strength: Localization included on every plan
• Strength: Unlimited users on the top plan
• Weakness: Entry plan excludes the AI suite
• Weakness: SSO starts on the second plan
• Weakness: Highest flat entry cost among the tools we priced

Key facts

• Users on entry plan: 30
• Storage on entry plan: 12GB
• Top plan: Unlimited users, 38GB storage

Where it ranks

Helpjuice is No. 10 in our Best Knowledge Base Software verdict.