Heap review

Heap, now part of Contentsquare, prices by sessions rather than events. The Free plan covers up to 10,000 monthly sessions and includes core analytics charts such as funnels, journeys, retention and influence, unlimited enrichment sources, guides integrations, 6 months of data history and SSO. Growth adds the Sense AI assistant with chat, summaries and follow-ups, unlimited users and reports, chart customization, CSV exports, 12 months of history and email support; Heap gives a price estimate once you install the free snippet. Pro, on custom session pricing, adds account analytics, an engagement matrix, report alerts and session replay as an add-on. Premier adds a data warehouse integration, behavioral targeting, unlimited projects, advanced permissions, a dedicated CSM and region-specific storage. The weak point is price visibility: no paid plan shows a number, so you cannot compare costs before installing. For teams that want broad capture without tagging every event, it remains a solid analytics base.

Who it is for

product teams that want analytics without manually tagging every event

Price

Free plan up to 10k monthly sessions; Growth priced by estimate after installing the snippet; Pro and Premier on custom session pricing.

Sign up and install the free snippet to get an estimate!
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Free plan covers up to 10k monthly sessions with core charts and SSO
• Funnels, journeys, retention and influence reports on every plan
• Growth adds Sense AI assistant, unlimited users and reports and CSV exports
• Pro adds account analytics, an engagement matrix and report alerts
• Premier adds data warehouse integration and behavioral targeting

Strengths and weaknesses

• Strength: Free plan includes SSO and 6 months of data history
• Strength: Unlimited users and reports start on Growth
• Strength: Heap says it serves over 9,000 companies
• Weakness: No published price for any paid plan
• Weakness: Session Replay is an add-on on Pro and Premier
• Weakness: Account analytics needs the Pro plan

Key facts

• Free plan: Up to 10k monthly sessions
• Data history: 6 months Free, 12 months Growth
• Plans: Free, Growth, Pro, Premier

Where it ranks

Heap is No. 6 in our Best Product Analytics Tools verdict.