Front review

Front sits between email and a help desk. Conversations look and behave like a shared inbox, with assignment and ticket status layered on top, which suits teams where account managers and support staff both answer customers. Starter, at $25 per seat per month billed annually, covers up to ten seats with shared inbox and ticketing, AI Topics, up to ten automation rules, basic analytics and a no-code public knowledge base. It is single-channel, though. Professional, at $65 for up to 50 seats, adds omnichannel email, SMS and social, macros, advanced analytics, multiple workspaces, SSO and SCIM. Enterprise, at $105, adds smart rules and unlimited rules. The Autopilot AI agent starts at $0.05 per conversation, cheap compared with per-resolution pricing elsewhere. For a pure support team, Help Scout gives more on its entry plan for the same price.

Who it is for

Teams that handle customer email alongside account management and want a shared inbox feel.

Price

Starter $25 per seat per month billed annually, up to 10 seats; Professional $65; Enterprise $105.

Starter $25 /seat/mo, up to 10 seats
Quoted from the vendor pricing page on November 4, 2026.

Key features

• Shared inbox and ticketing
• AI Topics and up to 10 automation rules on Starter
• No-code public knowledge base
• Omnichannel email, SMS and social on Professional
• Autopilot AI agent from $0.05 per conversation

Strengths and weaknesses

• Strength: Feels like email, so teams adopt it quickly
• Strength: 14-day free trial with Professional features
• Strength: Knowledge base included on Starter
• Weakness: Starter is single-channel and capped at 10 seats
• Weakness: Only 10 automation rules on Starter
• Weakness: AI tools are add-ons on lower plans

Key facts

• Free trial: 14 days
• Starter seat cap: 10 seats
• Professional seat cap: 50 seats

Where it ranks

Front is No. 8 in our Best Help Desk Software verdict.