Five9 review

Five9 is built for large outbound and blended centers, and its pricing reflects that. Prices are per concurrent user with a minimum of 50 seats. The Digital bundle at $119 covers digital channels only, so voice teams start on Core at $159 per seat per month, which includes all channels and essential AI. Five9 says its virtual contact center seat includes the agent desktop, geo redundancy, call recording, ACD, IVR, a dialer, queue management reporting and access to Inference Studio. AI features in the bundles include summaries, live transcription, insights and agent assist, with 3,000 AI minutes per bundled seat plus usage charges. Customers choose CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk or Oracle and UC adapters for Microsoft Teams, Zoom or RingCentral, and can buy workforce engagement from Five9, Verint or Calabrio. Plus, Pro and Enterprise bundles are quote-only. For a 50-seat outbound operation that dials all day, the dialer and adapters make a strong case. Smaller teams are priced out by the seat minimum alone.

Who it is for

Contact centers with 50 or more concurrent seats that need blended inbound and outbound dialing with CRM adapters.

Price

Core from $159 per concurrent seat per month; Digital (no voice) $119; minimum 50 seats.

Core All channels with AI essential $ 159 Monthly/Seat USD
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Blended inbound and outbound with a dialer
• ACD, IVR, call recording and queue management reporting
• AI summaries, live transcription and AI agent assist
• CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk or Oracle
• Geo redundancy and 24/7 support

Strengths and weaknesses

• Strength: Strong blended inbound and outbound dialing
• Strength: Choice of CRM and UC adapters, including Microsoft Teams and Zoom
• Strength: Workforce engagement from Five9, Verint or Calabrio
• Weakness: Minimum of 50 seats
• Weakness: Highest published voice entry price on this list
• Weakness: Usage-based charges for AI and SMS come on top

Key facts

• Bundles: Digital, Core, Plus, Pro, Enterprise
• Minimum: 50 seats
• AI allowance: 3,000 minutes per bundled seat plus usage

Where it ranks

Five9 is No. 9 in our Best Call Center Software verdict.