CloudTalk review

CloudTalk sits between a business phone system and a full contact center. Its plans run from Starter, which has a one-license minimum and unlimited calls across the US and Canada, through Essential, pitched at smart routing, integrations and messaging for growing teams, to Expert, the most popular plan, which has a three-license minimum and adds dialers, real-time analytics and Salesforce. Call handling features on the pricing page include a call flow builder, business-hours routing, IVR, skill and condition-based routing and VIP queues. Outbound tools are a strength: click-to-call from a CRM or browser, a smart dialer, preview and power dialers and an add-on parallel dialer that rings up to 10 numbers at once and connects the first person who answers. It also lists texting in 160+ countries. The page we fetched showed prices only in euros, so we have marked the US price as pending. Customers billed in the US or Canada also pay a compliance fee on top of the plan. For small teams that want IVR and dialers without a contact center contract, it is a practical choice.

Who it is for

Small outbound and support teams that want call flow and dialer tools at a low seat price, including teams calling Europe.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Call flow builder with business hours and time-based routing
• IVR, skill and smart condition-based routing and VIP queues
• Click-to-call, smart dialer and preview and power dialer
• Parallel dialer for up to 10 lines as an add-on
• Live monitoring, agent and group reporting and wallboards

Strengths and weaknesses

• Strength: Starter has a one-license minimum
• Strength: Unlimited calls across the US and Canada on paid plans
• Strength: 14-day trial with 50 AI Voice Agent minutes
• Weakness: Expert plan requires at least three licenses
• Weakness: Parallel dialing is a paid add-on
• Weakness: US and Canada customers pay an extra compliance fee

Key facts

• Plans: Starter, Essential, Expert, Custom
• Free trial: 14 days
• SMS reach: Business texting in 160+ countries

Where it ranks

CloudTalk is No. 5 in our Best Call Center Software verdict.